Case Study - Modernizing religious institution management through digital transformation

Overview

The Oman Ministry of Awqaf and Religious Affairs manages over 3,000 mosques, numerous religious schools, and charitable institutions across the Sultanate. The ministry approached Critelytics facing challenges in coordinating services, managing resources, and ensuring consistent quality across their vast network of religious and educational facilities.

With a diverse workforce of religious scholars, administrators, and field coordinators, the ministry needed to balance respect for traditional practices with the efficiency demands of modern public service. Citizens were experiencing inconsistent service quality and lengthy processing times for religious services and charitable applications.

Our assessment platform analyzed the ministry's complex organizational structure, examining workflow efficiency, resource allocation, and communication patterns across different types of institutions and regional offices.

The Challenge

The ministry faced unique organizational challenges:

• Diverse Institution Types: Managing mosques, schools, and charities with different operational needs
• Resource Distribution: Uneven allocation of funds and personnel across regions
• Service Consistency: Varying quality of religious and educational services
• Traditional vs. Modern: Balancing respect for tradition with operational efficiency
• Community Coordination: Improving engagement with local communities and stakeholders

What we did

Our assessment revealed that 50% of service delays were caused by unclear coordination between different types of institutions, while 25% stemmed from inefficient resource allocation. The AI analysis identified opportunities to streamline operations while preserving the cultural and religious integrity of services.

Implementation & Results

The transformation was carefully implemented over 10 months, with extensive consultation with religious scholars and community leaders to ensure all changes aligned with Islamic principles and cultural values.

The ministry now operates with improved coordination across all institution types, standardized service quality, and efficient resource allocation, while maintaining the highest standards of respect for religious traditions and community values.